Want to work at Never Fully Dressed?

A community that celebrates, empowers and supports women in UK 6-28 US 2-24. Our bold colours and statement prints are designed in-house to inspire joy in your wardrobe. We design clothes with a multi-way function, creating styles that are investment pieces for all occasions and seasons.

1. Customer Service Online Advisor 

Full time (39.5 hours) 

Location: Loughton, East London

Monday – Friday (flexibility to cover weekends if required)
Shifts vary between 8:30 am – 5 pm / 9:30 am – 6 pm


NFD are looking for a full-time online customer service advisor to join the team. We are looking for someone who is a great communicator, with a natural flair for multitasking. 

The candidate must be passionate about delivering amazing customer service and maintain a professional and friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.

 Day-to-day responsibilities:

  1. Online customer support, answering questions via our multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media.
  2. Ensuring social media is monitored while on shift. 
  3. Covering the online personal shopping function via live chat.
  4. Opening investigations with external partners to resolve customer enquiries. 
  5. Adaptable and quick to respond to new problems raised. 
  6. Adding investigation data to communal spreadsheets. 
  7. Working closely with customer service team/management on daily tasks. 
  8. Responding to both customer reviews. 

What we are looking for: 

  1. Prior experience in customer service.
  2. Strong written and verbal communication skills.
  3. An eye for style and can offer styling advice to customers. 
  4. A team player who is happy to support colleagues and work together to ensure the smooth running of the department. 
  5. Problem-solver with a proactive approach to overcoming challenges.
  6. Multitasking, ensuring multiple channels are covered and responded to. 
  7. Flexibility around shifts.

Join Never Fully Dressed and be part of a dynamic team dedicated to empowering women through fashion and self-expression. If you're ready to make an impact and help us take our brand to the next level, apply now!


"I have watched them grow over the years and they have not lost their exceptional customer service or become another faceless brand! They cater for all shapes and sizes & ethnicities."