Return + Exchanges FAQs

We use a variety of different carriers for different markets. In the UK we use Royal Mail and Amazon for standard shipping. Northern Ireland is limited to Royal Mail only. Next Day Delivery is Amazon across the majority of the UK but we use DPD in Scotland and other areas.

We offer a seamless returns process for both UK & International customers. If you are a UK or EU customer please start your returns process here.

If you are an USA or rest of world customer please click here. Full info on returns is on our returns page.

This will be emailed to you once the refund has been accepted/processed. We will send the unique store credit number to the email address on file for that order/return. Please ensure you have checked junk/spam for this, if still not found, please email for the team to help you further.

Our returns policy is 28 days from the date you receive the order. Please allow up to 14 days for us to process to be completed within our returns department from the date of delivery, you will be emailed once refunded. We accept items that are returned within receipt of the 28-day time frame providing they are in original condition with tags intact. Once your items are returned, you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to return the item(s) to you.

We are not able to refund items that are included in the exclusion list, appear to have been worn or washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.

In the UK we charge £3.99 for returns, which is deducted from the value of the order. This cost helps us to cover costs of delivery, packaging and logistics involved in returns. If a UK customer opts for an exchange or store credit (gift card) there is no charge for a return. 

 International orders are charged £9.99 (in your local currency) which is deducted from your order value. This is to cover the shipping and logistics costs. 

In the UK, please allow up to 14 days for refunds to be processed once received in our warehouse. Refunds may be delayed when the delivery provider is experiencing longer delivery times. To ensure speedy refunds, please use our portal rather than sending back yourself.

For international customers please allow between 5-10 working days from receipt of your item(s)for the NFD e-mail confirmation that your refund has been processed and issued. Please note that refunds may take a further 1-10 working days to show in your account, dependent on your bank or payment provider's processing times.

Currently we can only facilitate exchanges in the UK. Exchanges are dependent on stock availability. 

UK and EU customers have the option to opt for a gift card which is essentially like receiving store credit. 

We try to process our returns as quickly as possible. Our average refund is processed within 3 days of receiving the item back to our warehouse however we ask customers to wait up to a week before contacting us. You will receive an email to confirm when funds are sent. We understand the urgency to receive funds quickly and have staffed accordingly however we check every return item for quality purposes.  to avoid refund delays please include your paperwork in your return parcel.

Unfortunately, no, our system cannot facilitate combined orders. We ask you to return individually to ensure a smooth, speedy process. 

Sending combined will result in delays in receiving your refund. 

UK + EU customers – please include the # at the front of your order number. You must use the same email address you used to place the order. 

USA + Rest of world – please do not include the # when entering your order number in the portal. Please use the email address you used to place the order. 

UK- Royal Mail


USA + Rest of World – DHL 

No, we are not able to accept online orders returned to our store. 

· Gift cards.

· Items that have had their security tags removed.

· Products purchased at any of our “pop-up” events.

· Items purchased through a third-party reseller, for example, ASOS.

· Wall art prints are non-returnable as they are made-to-order

Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds including:

· Face + Body products if opened, used or protective seal is not intact

· Underwear if the hygiene seal is not intact or any labels have been broken

· Swimwear if the hygiene seal is not intact or any labels have been broken

· Pierced jewellery if the seal has been tampered with or is broken.

· Face coverings if the seal has been tampered with or is broken. 

Yes we accept returns on sale and outlet orders. 

Exchange options are available through the returns portal for UK and EU customers.

Exchange availability is based on how much stock we have available. In this instant we recommend you exchange for store credit and if the item is out of stock on the site sign up to be notified when it will be in stock or contact our customer service team on live chat or WhatsApp for further information.

Multiple product orders that include a pre-order item will be despatched when the pre-order item is available unless requested otherwise. Please contact our customer service team if you want to receive items ahead of your pre-order item.  

We have gone to great lengths to make shopping online as user friendly as possible when it comes to size! We always strive to unify our sizing across our product categories but the best thing you can do to avoid any issues on sizing is utilise our sizing quiz, our quiz is a on product pages and this will help you find the right size for each item. We also display our sizing in UK, USA and EU formats and have a detailed size guide on each page.

When opting for an exchange, our process is automated and if the parcel has been handed over to the courier and in the postal network we are unable to cancel/reverse this process. Only if the status is "pre-transit" can the team help you make an amendment. Once the return is received back an exchange order will be generated and we are unable to prevent this from being dispatched. Our team can be contacted on

We recently introduced this service to our UK & EU customers only. To start this process, please find the direct link below;

For UK & EU customers who opt for an online store credit as their refund method we offer a free return on this service. Please note, this free return service is valid once per credit. Please email the team on for more info.

If the online store credit has been spent, no, the original payment method cannot be refunded and the funds will remain on the unique store credit number. When opting for a store credit you are agreeing to the T&Cs this is your preferred refund method. The store credit option includes a free return and a percentage increase in the refund value.

Yes, NFD ships worldwide and offers a free shipping service to our international customers (upgrade to express is available).  We use international couriers DPD, FedEx and DHL to ship our orders. For more information about your location & delivery options, please reach out to our NFD customer support team. 

More details can be found on our shipping T&Cs page, direct link below;

We pride ourselves on an incredibly quick dispatch process and aim to ship orders the same day (subject to our 3:30 pm cutoff) or within 24 hours. Should any delays occur, you will be notified within 48 hours of placing your order. 

Our dispatch cutoff for same-day dispatch is 3:30 pm Monday-Friday. Orders are not processed on Saturdays, Sundays and UK Bank Holidays.

NFD offers sizes UK 6 –24 (US 2-20), we also have our iconic Leopard Jaspre skirt available in UK sizes 4, 26 and 30. 

Our default sizes are in UK formats, however, we also display sizes in EU & USA sizing which can be manually selected. 

Size inclusivity is a key part of our brand and we plan on extending sizes so please get in touch with us if we are not catering for you as it may be on our roadmap.