Reports to: Store Manager 

Hours: Full-time / Part-time  

Contract: Permanent  

Location: Never Fully Dressed Store, Spitalfields   

WHAT YOU’LL BE DOING  

This is an exciting opportunity to join the retail team in our new London Store. As Sales Assistant at Never Fully Dressed you will be a core representative of the brand, working closely with the Store Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life delivering NFD styling, exceptional customer service, driving sales and supporting daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs. 

You’ll be responsible for 

• Customer Service: Deliver exceptional, friendly, and knowledgeable service to all customers—creating an inclusive, memorable store experience—through conversational selling, strong floor presence, upselling, styling, and proactive relationship-building.  
• Clientelling: Build and maintain a strong client book through consistent outreach and follow-up to drive sales targets. 
• Styling & Product Knowledge: Provide personalized styling advice tailored to each customer’s needs and lifestyle while maintaining up-to-date, in-depth knowledge of current collections, key pieces, fits, fabrics, seasonal trends, and NFD styling to confidently communicate the brand’s USPs and maximize selling opportunities. 
• Store Standards & Operations: Maintain exceptional visual merchandising and presentation standards while ensuring strong shop floor etiquette, supporting stock replenishment and inventory accuracy.  
• POS Management: Assist with POS and cash handling, as well as keeping the sales floor clean, organized, and customer-ready at all times. 

WHAT WE’RE LOOKING FOR  

• Retail Experience: Retail experience preferred but not required; a positive attitude and willingness to learn are essential 
• Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling. 
• Problem-Solver: Ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met. 
• Customer Service: Strong customer service and relationship building abilities. Confident sales and styling skills.  
• Friendly, personable attitude with a keen interest in providing exceptional and inclusive customer service.  
• Flexible availability including weekends, evenings and peak trading hours. 
• Availability from late August/beginning of September.  

For full job specs and how to apply please click here or email you CV to careers@neverfullydressed.com

Reports to: Marketing & Retail Operations Manager 

Hours: Full-time  

Contract: Permanent  

Location: Never Fully Dressed Store, Spitalfields     

WHAT YOU’LL BE DOING 

A retail store manager is part leader, part sales driver, part problem-solver, and part operations expert —keeping the store profitable, the team motivated, and customers happy. This is an exciting opportunity to lead the team in our new London Store. As Store Manager at Never Fully Dressed you will be a core representative of the brand, working closely with the Retail & Marketing Ops Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life delivering NFD styling, exceptional customer service, driving sales, training a motivated sales team and managing daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs. 

You’ll be responsible for 

• The Store Manager is positioned as the link between store staff and upper management - communicating company updates, goals and initiatives to keep the team engaged in overall business objectives. 
• Manage the day-to-day running of the London store to ensure success of hitting sales targets and store goals. 
• Manage store operations, including rotas, payroll, health and safety, and compliance. 
• Maintain store standards in line with Never Fully Dressed expectations, ensuring we create memorable, inclusive store experiences for all customers. 
• Collaborate with the merchandising team to manage inventory levels to prevent overstock and ensure the right product mix is available in store to hit targets. 
• Develop the growth of a high-performing retail team, providing ongoing training and reporting on individual development. Managing recruitment, onboarding, training, and performance development. 
• Provide consistent reporting on store performance and highlight opportunities for growth to the Head Office team. 
• Act as a brand representative, driving regional brand awareness through clear and consistent storytelling. Supporting brand events, product launches, and community engagement initiatives. 

WHAT WE’RE LOOKING FOR  

• Retail Experience: an experienced retail manager, ideally within fashion, lifestyle, or premium retail. 
• Commercially aware, with experience delivering sales growth and achieving KPIs. 
• Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling. 
• Problem-Solver: Ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met. 
• Customer Service: Strong customer service and relationship building abilities. Confident sales and styling skills.  
• A confident leader who inspires, coaches, and develops others. Passionate about creating an inclusive environment where customers and colleagues feel welcome and valued. 
• Flexible availability including weekends, evenings and peak trading hours.  
• Availability from late August/beginning of September.  

For full job specs and how to apply please click here or email you CV to careers@neverfullydressed.com