We hope you love your Never Fully Dressed pieces, but if something’s not quite right, we’re here to help. We offer a 28-day returns policy, and you can find all the information you need about returns, exchanges, and refunds below to make the process as easy as possible.

Please return each order separately using the correct QR code provided for that order. Our warehouse is unable to process multiple orders within one parcel, as each QR code is linked to a specific return.

Currently we can only facilitate exchanges in the UK and exchanges are dependent on stock availability. UK and EU customers have the option to opt for a gift card which is essentially like receiving store credit. 

Please allow up to 7 working days (excluding bank holidays & weekends) from the date your return is delivered for our returns team to process it. You will receive an email once your refund has been issued.

Please note, any non Never Fully Dressed items sent to us in error will not be returned to the sender, and you will not receive a refund for your original order.

If multiple orders are combined, your return for the order linked to the QR code will still be processed, however any additional items may be delayed or could go missing during processing, as there is no way for our warehouse to identify which order they belong to.

You have 28 days from the date you receive your order to return items. Please allow up to 7 working days (excluding bank holidays & weekends) from the date your return is delivered for our returns team to process it. You will receive an email once your refund has been issued.

We accept returns within the 28-day period as long as items are in their original condition with tags attached. Once we receive your return, you will be eligible for a refund. For items returned after 28 days, we reserve the right to issue a credit note or return the items to you.

Non-Resident Returns from Spain – Export Requirement

If you are not a resident of Spain but are returning an item from within Spain, export clearance requires a valid Spanish Tax Identification Number (NIF/NIE).

If a valid Tax ID is not provided, export clearance may be refused and the shipment may be returned to you.

If you do not have a Spanish Tax ID, please contact UPS Spain (+34 91 745 6400) for assistance or to apply for a temporary export Tax ID before sending your return.

Scent items return policy:

We accept returns for scent items (such as perfumes and candles) only if they are damaged, faulty, or unopened. We cannot accept returns if the plastic seal on the box has been removed.

We are unable to refund items that are on our exclusion list, appear to have been worn or washed, are not in their original condition, or have had their security tag removed. All garments must be completely free from signs of wear and any odour.

Non-NFD Items Returned in Error

Never Fully Dressed is not responsible for any non-NFD items returned to us by mistake.

Due to the high volume of parcels we receive, we cannot process or return items that are not part of our inventory. Our returns policy applies only to products purchased directly from Never Fully Dressed; items from other brands cannot be handled through our system.

Please check your parcel carefully before sending your return to ensure it contains only NFD items. Any non-NFD items received will be disposed of or donated to charity at our discretion, as we are unable to store or return them.

We appreciate your understanding and cooperation.

We understand that you may change your mind about something you have bought on our online store.

Unfortunately, due to our processes we are unable to intercept and cancel orders that have just been placed. We recommend that if you have placed an order you no longer require, simply reject the delivery and the items will be returned to us and your order will be refunded in full (unless you chose Special Delivery at which point Standard Delivery cost will apply).

You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund and request that you return the item(s) unused and with the security tags intact. Please ensure all returned packages are sent via our returns portal link as stated above, if sent outside our portal we cannot take responsibility for items damaged or lost in transit. We aim to process your refund within 14 days of your item(s) being received by us.

Our returns policy is 28 days from the date you receive the order. 

Where items are returned to us outside of this time period we reserve the right to issue a credit note or to return the item(s) to you.

Unfortunately, we cannot accept returns for the following items:

• Gift cards.
• Items that have had their security tags removed.
• Products purchased at any of our “pop-up” events.
• Items purchased through a third-party reseller, for example, ASOS.
• Wall art prints are non-returnable as they are made to order

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
• Pierced jewellery if the seal has been tampered with or is broken.

We accept returns on sale and outlet orders.

Please contact us via love@neverfullydressed.com, making sure you provide us with the Order Number beginning # so that we can confirm the purchase details.
The amount paid for the item will be sent as a physical gift card to the delivery address as indicated on the original order.
If you would prefer that the sender’s account is credited for the gift please indicate this in your e-mail and along with your returned item(s).

Please contact us via email love@neverfullydressed.com providing your Order Number (begins #), with as much information as you can regarding the fault. 
We will require images where possible to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps within 2 working days.
Customers are entitled to a full refund up to 30 days after receiving the goods if they arrive or develop a manufactoring fault. Outside this timeframe our customer support will advise further on the available options.
Please note that we are unable to send replacements for faulty items. Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. 
Only manufacturing faults will be considered.

If items are undeliverable to you by the courier/postal service, these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

If you choose to return outside the NFD returns portal or via self-postage (your own shipping service) - 
we will be unable to provide any updates on the parcel's location or provide confirmation of receipt. 

We would always recommend retaining proof of return/tracking details, if you contact customer services you may be asked to share this.

If the parcel sent outside the portal is to go missing/get tampered with/become damaged in transit back to us - 
we would be unable to support or issue a refund for these missing goods. 

A claim would need to be submitted directly to the postal company selected to return. 

UK + EU customers – please include the # at the front of your order number. You must use the same email address you used to place the order. 

USA + Rest of world – please do not include the # when entering your order number in the portal. Please use the email address you used to place the order. 

We try to process our returns as quickly as possible. Our average refund is processed within 7 working days (excl bank holidays and weekends) of receiving the item back to our warehouse however we ask customers to wait up to 14 days before contacting us. You will receive an email to confirm when funds are sent. We understand the urgency to receive funds quickly and have staffed accordingly however we check every return item for quality purposes.  

To avoid delays please include your paperwork in the order.

We are not obliged to provide you a refund until we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We strongly recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.
We reserve the right to reject any return sent beyond the 28 day return period.
If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Faulty items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply.
Please also see the Exclusions and How to Return sections below.

Buckhurst Hill

Items can be returned (within 14 days of purchase) for exchange or credit note valid for three (3) months.
We do not refund items purchased in-store unless the item is faulty. Faulty items can be fully refunded within 30 days.

Our store can be contacted Monday through Saturday 10am to 5pm on 07504 847238.

New York

Items can be returned (within 28 days of purchase) for exchange or credit note.
We do not refund items purchased in-store unless the item is faulty. Faulty items can be fully refunded within 30 days.

All exchanges must be accompanied by a receipt. Items must be in new and unworn condition with the “please do not remove me” tag intact. Sale items cannot be returned or exchanged. No online orders can be returned or exchanged in store.

Please note:

Items purchased via our Ship from Store service can be returned within 28 days.

Customers are responsible for the cost of return shipping when using this service, the $25 shipping fee will not be refunded.

Ship from Store orders can only be returned to our New York store (either in person or via post).

Our store can be contacted Monday through Sunday 11am to 7pm on (646) 590 2125.

We are not able to accept online orders returned to our store.