Frequently Asked Questions
Standard Delivery - Royal Mail
Next Day Delivery & Saturday Delivery - DPD
Next Day In Store Delivery - DPD
Orders are usually dispatched within 24 hours.
Our dispatch cutoff for same-day dispatch is 3:30 pm Monday-Friday.
Should any delays occur, you will be notified within 48 hours of placing your order.
Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.
UK & NI Delivery
Royal Mail Standard - Mon-Fri: 2-5 working days
UK: from £3.95
NI: from £5.00
Spend over £99 for free standard delivery.
DPD Next Day - Mon-Thurs: Order before 3:30pm
UK: from £9.95
NI: from £10.00
Spend over £300 for free express delivery.
DPD Local PickUp - Mon-Thurs: Order before 3:30pm
UK only: £5.95
Please note: Bank holidays & Weekends will impact this delivery timeframe of next working day options
UK Saturday Delivery - Order before 2:00pm pm on Friday
UK only: £13.00
International Customers: Tax & Duty
Free Standard Delivery
EU: Shipping & duties are included when paying in your own currency.
*We only ship orders to Turkey that are €150 and over*
Singapore, Saudi Arabia & UAE: Shipping & duties are included when paying in your own currency.
USA & Canada: Delivery duties are included when paying in your own currency - Sales tax is paid by customers & can be prepaid at checkout. This fee is non refundable.
Please note delivery information, restrictions and/or limitations in the following countries:
Ukraine: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Belarus: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Russia: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Canada: Duties are shown and paid at checkout.
United States of America: DHL do not deliver to PO Box addresses.
Sweden: DPD will only deliver to your local pick up shop.
Ghana: We currently do not ship to Ghana
Yes, we ship worldwide and offer free standard delivery!
(Upgrade to express is available)
We use international couriers DPD, FedEx and DHL to ship our orders. For more information about your location & delivery options, please reach out to our NFD customer support team.
At checkout, just select the DPD Pickup option and select a nearby DPD Pickup Point from thousands nationwide.
You will receive a notification email from DPD when your order is ready to be collected.
The opening hours of the DPD Pickup Point will be displayed at the time of selection and will also be displayed in your pickup email allowing you to collect at a convenient time for you.
DPD Pickup Points are open long hours and will store your package securely until you are ready to collect at a time that suits you.
You can pick up your order within 7 days of it arriving at the DPD Pickup Point.
If the order is not picked up after 7 days it will be returned to NFD on the 8th day.
You will need to bring the DPD Pickup Pass, sent by DPD via email, with you when you collect your order.
When you choose to pick up from a DPD Pickup location it's better for the environment than home delivery! That's because the DPD Pickup service means that DPD can consolidate deliveries rather than driving door to door.
By delivering multiple packages to one place, DPD drivers cover fewer miles than driving from one home to the next.
This results in fewer trucks on our roads and a reduction in carbon emissions by 85%, making DPD Pickup the sustainable choice.
We now offer an option to purchase the next working day delivery service for a whole year (UK only), this can be a one-time purchase at £15 or a repeat subscription yearly. You must be an account holder and the yearly shipping service will be linked to your account. The next working day service is subject to our cut-off timeframe (3.30 pm), and will also be impacted by weekends and bank holidays. We are unable to refund the subscription fee if there is a delay in the network, we will try to resolve this with DPD as swiftly as possible. This service is for new orders only and the return charge is not included in this fee.
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.
Never Fully Dressed do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if the goods are damaged or you fail to receive your parcel.
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. Please email us at love@neverfullydressed.com for a refund on your order. You will be notified via email of the refund once processed.
Please allow the full delivery timeframe for your order to arrive. If you believe the order has been delivered in error, we ask you check all possible safe places/near by neighbours before contacting us - if you wish to raise a delivery investigation please email love@neverfullydressed.com and provide your order number/tracking number/full delivery address. We have a limited timeframe to investigate once the goods have been marked as delivered, we ask you to contact us as soon as possible and within 7 working days since the delivery notification so we can assist you further.
Our returns policy is 28 days from the date you receive the order. Please allow up to 10 days for us to process to be completed within our returns department from the date of delivery, you will be emailed once refunded. We accept items that are returned within receipt of the 28-day time frame providing they are in original condition with tags intact. Once your items are returned, you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to issue you a credit note or return the item(s) to you .
We are not able to refund items that are included in the exclusion list, appear to have been worn or washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.
We understand that you may change your mind about something you have bought on our online store.
Unfortunately, due to our processes we are unable to intercept and cancel orders that have just been placed. We recommend that if you have placed an order you no longer require, simply reject the delivery and the items will be returned to us and your order will be refunded in full (unless you chose Special Delivery at which point Standard Delivery cost will apply).
Please contact us via email love@neverfullydressed.com, providing your Order Number (begins #), with as much information as you can regarding the fault.
We will require images where possible to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps within 2 working days.
Customers are entitled to a full refund up to 28 days after receiving the goods if they arrive or develop a manufacturing fault. Outside this timeframe our customer support will advise further on the available options.
Please note that we are unable to send replacements for faulty items. Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible.
Only manufacturing faults will be considered.
Buckhurst Hill
Items can be returned (within 14 days of purchase) for exchange or credit note valid for three (3) months.
We do not refund items purchased in-store. Faulty items can be fully refunded within 28 days using our online portal.
Our store can be contacted Mon - Sat: 10am to 5pm on 07504 847238.
New York
Items can be returned (within 28 days of purchase) for exchange or credit note.
We do not refund items purchased in-store unless the item is faulty. Faulty items can be fully refunded within 28 days.
All exchanges must be accompanied by a receipt. Items must be in new and unworn condition with the “please do not remove me” tag intact. Sale items cannot be returned or exchanged. No online orders can be returned or exchanged in store.
Our store can be contacted Monday - Sunday 11am to 7pm on (646) 590 2125.
If you are a UK or EU customer please start your returns process here.
UK return fee: £3.99
If you are an USA or rest of world customer please click here.
EU return fee: £9.99
PLEASE NOTE: We advise not to combine multiple parcels in one return package as this can affect the return process - each return will need to be logged on the portal as individual orders.
Our warehouse is a 3rd party logistics company and does not accept parcels to be dropped off in person.
Please allow up to 10 days for refunds to be processed once received in our warehouse. Refunds may be delayed when the delivery provider is experiencing longer delivery times.
Please note that refunds may take a further 1-10 working days to show in your account, dependent on your bank or payment provider's processing times.
Unfortunately, no, our system cannot facilitate combined orders. We ask you to return individually to ensure a smooth, speedy process.
Sending combined will result in delays in receiving your refund.
UK + EU customers – please include the # at the front of your order number. You must use the same email address you used to place the order.
USA + Rest of world – please do not include the # when entering your order number in the portal. Please use the email address you used to place the order.
UK- Royal Mail
EU – UPS
USA + Rest of World – DHL
No, we are not able to accept online orders returned to our store.
We are not able to refund items that are included in the exclusion list (below), appear to have been worn, washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.
· Gift cards.
· Items that have had their security tags removed.
· Products purchased at any of our “pop-up” events.
· Items purchased through a third-party reseller, for example, ASOS.
· Pierced jewellery if the seal has been tampered with or is broken.
Yes we accept returns on sale and online outlet orders.
This will be emailed to you once the refund has been accepted/processed. We will send the unique store credit number to the email address on file for that order/return. Please ensure you have checked junk/spam for this, if still not found, please email love@neverfullydressed.com for the team to help you further.
We recently introduced this service to our UK & EU customers only. To start this process, please find the direct link below; https://returnsportal.co/version-live/r/neverfullydressed?s=1&lang=
For UK & EU customers who opt for an online store credit as their refund method we offer a free return on this service. Please note, this free return service is valid once per credit. Please email the team on love@neverfullydressed.com for more info.
If the online store credit has been spent, no, the original payment method cannot be refunded and the funds will remain on the unique store credit number. When opting for a store credit you are agreeing to the T&Cs this is your preferred refund method. The store credit option includes a free return and a percentage increase in the refund value.
Currently we can only facilitate exchanges in the UK. Exchanges are dependent on stock availability.
UK and EU customers have the option to opt for a gift card which is essentially like receiving store credit.
Exchange options are available through the returns portal for UK and EU customers.
Exchange availability is based on how much stock we have available. In this instant we recommend you exchange for store credit and if the item is out of stock on the site sign up to be notified when it will be in stock or contact our customer service team on live chat or WhatsApp for further information.
When opting for an exchange, our process is automated and if the parcel has been handed over to the courier and in the postal network we are unable to cancel/reverse this process. Only if the status is "pre-transit" can the team help you make an amendment. Once the return is received back an exchange order will be generated and we are unable to prevent this from being dispatched. Our team can be contacted on love@neverfullydressed.com.
Multiple product orders that include a pre-order item will be despatched when the pre-order item is available unless requested otherwise. Please contact our customer service team if you want to receive items ahead of your pre-order item.
We have gone to great lengths to make shopping online as user friendly as possible when it comes to size! We always strive to unify our sizing across our product categories but the best thing you can do to avoid any issues on sizing is utilise our sizing quiz, our quiz is a on product pages and this will help you find the right size for each item. We also display our sizing in UK, USA and EU formats and have a detailed size guide on each page.
NFD offers sizes UK 6 –28 (US 2-24), we also have our iconic Leopard Jaspre skirt available in UK sizes 4 and 30.
Our default sizes are in UK formats, however, we also display sizes in EU & USA sizing which can be manually selected.
Size inclusivity is a key part of our brand and we plan on extending sizes so please get in touch with us if we are not catering for you as it may be on our roadmap.
Put simply this is our way of showing our appreciation to you our loyal customers! You’ll earn points for activities on our website, like referrals and purchases. You can use them to earn money off purchases, so the more you buy the more you save.
Anyone who signs up for an account is automatically enrolled.
Redeemable vouchers are pounds off discount codes. They are to be applied in the discount code section during checkout. Vouchers may not be combined or used with other code offers.
Only one loyalty voucher can be used per order, the maximum loyalty value to redeem is the £50 voucher (total value of 5000 points).
You, or someone you referred, cancelled or returned a purchase. I completed an activity but didn’t earn the points! It can take several minutes for us to process your activity and allocate your points.
Approved – These points can be redeemed on rewards immediately.
Pending – These points need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 10 working days.
Cancelled – these points will not be added to your account. For example, if you cancel a purchase (the points will change from pending to cancelled).
If you no longer wish to earn points, please contact us and ask to be unenrolled. We’ll remove you and you will lose any points you have accrued.
We love to hear from you especially if we can help or make something better – please refer to our Contact Us page.
You can earn points for all the things you would normally do, including following us on social media, referring friends and making purchases. To see all the ways you can earn points visit our Rewards page.
Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn your points for every purchase. Never Fully Dressed cannot add on points post purchase.
Points are valid for 12 months, if you have not spent your accrued points in a 12-month period your point balance will be reset to 0.
You cannot collect multiple points for performing the same action, such as, following us on social media.
If you have enough points you can claim them for redeemable vouchers, such as £5, £10, £20 or £50 off your order. Please note - only one voucher can be used per order and it is advised to redeem the highest value you have available. The maximum loyalty voucher to redeem per order is 5000 points (£50).
Points are pending and are approved 28 days after purchase. Any points accrued from purchases that are later returned will be automatically removed from your account.
Absolutely not! You are welcome to earn as many as you can.
No, points cannot be used in conjunction with other offers or discount codes. This includes Black Friday promotions.
Simply log into your account and head to the Rewards area. Click on any of the social media outlets you wish to follow and login to that platform and like, follow or subscribe. If you already follow us and want to be rewarded simply select your chosen social media channel while logged in to your social profile and the system will verify your account.
For UK customers, yes – once logged in please enter the amount of points you wish to redeem for a voucher. This option is not currently available for international customers.
Delivery charges are not included when calculating your earned points. You do not earn points form the delivery charges.
Unfortunately, your point total will begin from zero but we can re-enroll you.
Never Fully Dressed may transfer, cancel, withdraw or alter NFD Points at any time, including these Terms and any Loyalty Love account, without notice.
NFD Loyalty Love launched on 26/07/2019. Never Fully Dressed allocated every account with the 500 points for customers who had placed an order in the previous 12 months at point of launch. This cannot be altered.
By signing up to the REWARDS programme you agree to receive emails relating specifically to the programme. These emails are designed to include content relating to your rewards, your points balance and news relating to the points programme. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal, please refer to our Privacy Policy.
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NFD Rewards
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Sign up
Sign up in seconds with your name and email
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Earn points from purchasing
Receive 2, 3 or 4 points for every £1 you spend (tier dependent)
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Earn points by referring a friend, following us on socials...
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Enjoy spending your rewards & more perks...
Dresses
Petite: 5'3” and under
Regular: 5'4” and above
| Items are sized to fit the following body measurements | SIZE | CHEST | WAIST | HIP | |
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Dresses
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Skirts
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Skirts
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Tops
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Tops
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Trousers & Shorts
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Trousers & Shorts
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Jackets & Coats
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Jackets & Coats
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Nightwear
| SIZE | CHEST | WAIST | HIP | |
|---|---|---|---|---|
| XS | 6 | 76cm | 60cm | 86cm |
| S | 8 | 83cm | 65cm | 88.5cm |
| 10 | 88cm | 70cm | 93.5cm | |
| M | 12 | 93cm | 75cm | 98.5cm |
| 14 | 98cm | 80cm | 103.5cm | |
| L | 16 | 103cm | 85cm | 108.5cm |
| 18 | 110.5cm | 92.5cm | 116cm | |
| XL | 20 | 116cm | 96cm | 121cm |
| 22 | 121cm | 102cm | 127cm | |
| XXL | 24 | 126cm | 108cm | 133cm |
| 26 | 132cm | 114cm | 139cm | |
| XXXL | 28 | 138cm | 120cm | 145cm |
How to Measure Nightwear
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Swim
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| S/M | S | 6 | 80cm | 62.5cm | 86cm |
| 8 | 83cm | 65cm | 88.5cm | ||
| M | 10 | 88cm | 70cm | 93.5cm | |
| M/L | 12 | 93cm | 75cm | 98.5cm | |
| L | 14 | 98cm | 80cm | 103.5cm | |
| 16 | 103cm | 85cm | 108.5cm | ||
| XL/XXXL | XL | 18 | 110.5cm | 92.5cm | 116cm |
| 20 | 116cm | 96cm | 121cm | ||
| XXL | 22 | 121cm | 102cm | 127cm | |
| 24 | 126cm | 108cm | 133cm | ||
| XXXL | 26 | 132cm | 114cm | 139cm | |
How to Measure Swimwear
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
