Delivery & Shipping

We ship worldwide! 
Orders are usually dispatched within 24 hours. 
Should any delays occur, you will be notified within 48 hours of placing your order. 
Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.   

Christmas Delivery

Get it in time for Christmas
UK Royal Mail Standard Delivery: Order by Thursday 19th December
DPD Next Day Delivery: Order by Monday 23rd December

International Standard Delivery: Order by Thursday 12th December
International Express Delivery: Order by Wednesday 18th December

UK & NI Delivery

Royal Mail Standard delivery, Mon-Fri: 2-5 working days
 UK: from £3.95
NI: from £5.00
Spend over £99 for free standard delivery.

DPD Next working day delivery
Order before 3:30 pm, Mon - Thu
UK: from £9.95
NI: from £10.00
Spend over £300 for free express delivery.

Please note: Bank holidays & Weekends will impact this delivery timeframe
- the delivery will arrive the next working day.

UK Saturday delivery 
Order before 2:00 pm on Friday: from £13.00

International Customers: Tax & Duty

We ship worldwide & all international Countries benefit from a free delivery service - Couriers will vary subject to location. 

Important D&Ts information is below; 
EU: Shipping & duties are included when paying in your own currency.
*We only ship orders to Turkey that are €150 and over*
Singapore, Saudi Arabia & UAE: Shipping & duties are included when paying in your own currency.
USA & Canada: Delivery duties are included when paying in your own currency - Sales tax is paid by customers & can be prepaid at checkout. This fee is non refundable.

Please note delivery information, restrictions and/or limitations in the following countries:

Ukraine: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Belarus: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Russia: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Canada: Duties are shown and paid at checkout.
United States of America: DHL do not deliver to PO Box addresses.
Sweden: DPD will only deliver to your local pick up shop.
Ghana: We currently do not ship to Ghana 

Delivery Service Information

UK Next-day delivery subscription 

We now offer an option to purchase the next working day delivery service for a whole year (UK only), this can be a one-time purchase at £15 or a repeat subscription yearly. You must be an account holder and the yearly shipping service will be linked to your account. The next working day service is subject to our cut-off timeframe (3.30 pm), and will also be impacted by weekends and bank holidays. We are unable to refund the subscription fee if there is a delay in the network, we will try to resolve this with DPD as swiftly as possible. This service is for new orders only and the return charge is not included in this fee, please head to our return T&Cs for more information on this. 

How to track your order

You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Never Fully Dressed account to check your order status. 

When will my order be sent? 

We aim to dispatch orders placed before 2pm on the same day. Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. During sales or busy periods standard delivery may take an additional 3-5 working days. 

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you. 

Never Fully Dressed do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if the goods are damaged or you fail to receive your parcel.

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

When will my next working day delivery arrive? 

All orders made with our next working day service before 3:30pm get shipped the same day for delivery Monday to Friday. Any orders placed Thursday after the 3:30pm cutoff will be delivered the next working day, Monday - (subject to bank holidays).

My order has not been delivered incorrectly 

Please allow the full delivery timeframe for your order to arrive. If you believe the order has been delivered in error, we ask you check all possible safe places/near by neighbours before contacting us - if you wish to raise a delivery investigation please email love@neverfullydressed.com and provide your order number/tracking number/full delivery address. We have a limited timeframe to investigate once the goods have been marked as delivered, we ask you to contact us as soon as possible and within 7 working days since the delivery notification so we can assist you further.