Frequently Asked Questions

We offer a seamless returns process for both UK & International customers. If you are a UK, EU customer please start your returns process here.

If you are an USA customer please click here. Full info on returns is on our returns page.

In the UK we charge £3.99 for returns, which is deducted from the value of the order. This cost helps us to cover costs of delivery, packaging and logistics involved in returns. If you are a UK or EU customer you will receive a +7% bonus when opting for store credit (gift card).

International orders are charged £9.99 (in your local currency) which is deducted from your order value. This is to cover the shipping and logistics costs.

Our returns policy is 28 days from the date you receive the order. Please allow up to 7 working days, from when we receive your return, for us to process your refund. You will be emailed once refunded. We accept items that are returned within receipt of the 28-day time frame providing they are in original condition with tags intact. Once your items are returned, you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to return the item(s) to you.

We are not able to refund items that are in the exclusion list, appear to have been worn or washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.

Currently we can only facilitate exchanges in the UK. Exchanges are dependent on stock availability. 

UK and EU customers have the option to opt for a gift card which is essentially like receiving store credit. 

We try to process our returns as quickly as possible. Our average refund is processed within 7 working days (excl bank holidays and weekends) of receiving the item back to our warehouse however we ask customers to wait up to 14 days before contacting us. You will receive an email to confirm when funds are sent. We understand the urgency to receive funds quickly and have staffed accordingly however we check every return item for quality purposes.  

To avoid delays please include your paperwork in the order.

Unfortunately, no, our system cannot facilitate combined orders. We ask you to return individually to ensure a smooth, speedy process. 

Sending combined will result in delays in receiving your refund. 

UK + EU customers – please include the # at the front of your order number. You must use the same email address you used to place the order. 

USA + Rest of world – please do not include the # when entering your order number in the portal. Please use the email address you used to place the order. 

No, we are not able to accept online orders returned to our store. 

• Gift cards
• Items that have had their security tags removed
• Products purchased at any of our "pop-up" events
• Items purchase through a third-party reseller, for example ASOS

Hygiene and our customers safety are super important, so certain items can't be returned for refunds including:

• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery if the seal has been tampered with or is broken

Yes we accept returns on sale and outlet orders.