Reports to: Store Manager
Hours: Full-time / Part-time
Contract: Permanent
Location: Never Fully Dressed Store, Spitalfields
WHAT YOU’LL BE DOING
This is an exciting opportunity to join the retail team in our new London Store. As Sales Assistant at Never Fully Dressed you will be a core representative of the brand, working closely with the Store Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life delivering NFD styling, exceptional customer service, driving sales and supporting daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs.
You’ll be responsible for
Customer Service: Deliver exceptional, friendly, and knowledgeable service to all customers—creating an inclusive, memorable store experience—through conversational selling, strong floor presence, upselling, styling, and proactive relationship-building.
Clientelling: Build and maintain a strong client book through consistent outreach and follow-up to drive sales targets.
Styling & Product Knowledge: Provide personalized styling advice tailored to each customer’s needs and lifestyle while maintaining up-to-date, in-depth knowledge of current collections, key pieces, fits, fabrics, seasonal trends, and NFD styling to confidently communicate the brand’s USPs and maximize selling opportunities.
Store Standards & Operations: Maintain exceptional visual merchandising and presentation standards while ensuring strong shop floor etiquette, supporting stock replenishment and inventory accuracy.
POS Management: Assist with POS and cash handling, as well as keeping the sales floor clean, organized, and customer-ready at all times.
WHAT WE’RE LOOKING FOR
Retail Experience: Retail experience preferred but not required; a positive attitude and willingness to learn are essential
Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling.
Problem-Solver: Ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met.
Customer Service: Strong customer service and relationship building abilities. Confident sales and styling skills.
Friendly, personable attitude with a keen interest in providing exceptional and inclusive customer service.
Flexible availability including weekends, evenings and peak trading hours.
Availability from late August/beginning of September.